Learn and practice how to confidently take part in a phone conversation in English.

Course content:

• Preparing to make a telephone call
• Receiving calls
• Taking and leaving messages
• Pronunciation practice
• Asking for and giving repetition
• Setting up appointments
• Changing appointments
• What to say and what not to say
• Ending a call

Duration: 4 hours (4 sessions)

Skills covered:

• Speaking
• Listening

Materials used: Phrase sheets, Audio recordings

Teaching methods:

• One to one
• Discussions
• Roleplays
• Simulations
• Constructive correction and feedback 

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