Business English: Telephone communication

4telephone communication

Learn and practice how to confidently take part in a phone conversation in English.

Course content:

  • Preparing to make a telephone call
  • Receiving calls
  • Taking and leaving messages
  • Pronunciation practice
  • Asking for and giving repetition
  • Setting up appointments
  • Changing appointments
  • What to say and what not to say
  • Ending a call

Duration: 4 hours (4 sessions)

Skills covered:

  • Speaking
  • Listening

Materials used: Phrase sheets, Audio recordings

Teaching methods:

  • One to one
  • Discussions
  • Roleplays
  • Simulations
  • Constructive correction and feedback 

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Michael Robbs

Duration: 4 hours 

(4 sessions)



Tel: 210 3680056, 210 3680006

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Tel: 210 3680056