Business English: Diplomacy in English

Diplomancy in English

Learn and practice how to face difficult situations, such as customer complaints or misunderstandings with diplomacy in English.

Course content:

  • Problem solving and dealing with complaints
  • Apologising
  • Resolving problems diplomatically
  • Dealing with hostile customers and angry colleagues
  • Offering customer service
  • Dealing with misunderstandings between cultures

Duration: 3 hours (3 sessions)

Skills covered: Speaking

Materials used: Phrase sheets

Teaching methods:

  • One to one
  • Roleplays
  • Simulations
  • Discussions
  • Constructive correction and feedback

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Michael Robbs

Duration: 3 hours 

(3 sessions)



Tel: 210 3680056, 210 3680006

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